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Terms & Conditions

Hex Creative Ltd — Terms of Service

Last Updated: [08/10/2025]

Welcome to Hex Creative Ltd (“we,” “us,” or “our”). By accessing or using our website, services, or any AI-generated content, you agree to the following Terms of Service (“Terms”). If you do not agree, please do not use our services.

1. About Hex Creative Ltd

Hex Creative Ltd is a UK-based creative production company specialising in AI-generated video, motion, and marketing content. We provide creative services that combine human artistry with artificial intelligence to help businesses and individuals produce cinematic, engaging media.

2. Acceptance of Terms

By commissioning work from Hex Creative Ltd, accessing our website, or using any of our deliverables, you agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, clients, and users of our services.

3. Intellectual Property & Usage Rights

All ideas, concepts, scripts, treatments, drafts, visuals, or AI-generated materials created by Hex Creative Ltd remain the intellectual property of Hex Creative Ltd unless explicitly transferred in writing.

  • You may not copy, reproduce, resell, or redistribute any of our materials without written consent.

  • You may not claim ownership of our ideas, prompts, creative approaches, or any AI-assisted content we create.

  • Once final payment is received, you are granted a non-exclusive, non-transferable licence to use the delivered work for its intended purpose (e.g., marketing, social media, or promotional use).

  • The underlying creative methods, prompts, and AI workflows remain the proprietary know-how of Hex Creative Ltd.

4. Client Responsibilities

You agree that:

  • You have the right to use any text, logos, trademarks, or materials you provide to us.

  • You will not request or use our services for unlawful, defamatory, or harmful purposes.

  • You are responsible for ensuring that any content you publish complies with relevant advertising, copyright, and data protection laws.

5. AI-Generated Content Disclaimer

Our creative output often includes AI-generated imagery, video, and text. While we take great care to ensure originality and appropriateness, AI content may sometimes produce unexpected, inaccurate, or coincidentally similar results. By using our services, you acknowledge that:

  • We cannot guarantee complete uniqueness of AI-generated content.

  • We are not liable for any claims of similarity to existing works, brands, or likenesses.

  • You are responsible for reviewing all deliverables before public release.

6. Limitation of Liability

To the fullest extent permitted by law, Hex Creative Ltd, its directors, employees, and contractors shall not be held liable for any indirect, incidental, special, or consequential damages, including but not limited to:

  • Loss of profit, business, reputation, or data.

  • Any damages arising from the use or inability to use our services or deliverables.

  • Any damages resulting from AI content misinterpretation, client misuse, or third-party actions.

All deliverables are provided “as is” without warranties of any kind, express or implied.

7. Payment & Refund Policy

All projects require a deposit before work begins. The remaining balance is due upon delivery of the final files unless otherwise agreed in writing.

  • Deposits are non-refundable once work has commenced.

  • Refunds are not available after final delivery, except in cases of proven breach of contract by Hex Creative Ltd.

  • Late payments may incur a statutory interest charge in accordance with UK late payment regulations.

8. Revisions & Project Scope

Revisions must be requested within the timeframe specified in your project proposal or invoice. Additional revisions or major scope changes beyond the agreed terms may incur extra charges.

9. Confidentiality

Both parties agree to maintain confidentiality regarding any non-public information exchanged during the project. This includes but is not limited to: creative ideas, client data, marketing strategies, and unreleased media.

10. Termination

We reserve the right to suspend or terminate our services at any time if you violate these Terms or misuse our work. Any unpaid fees up to that point remain payable.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these Terms periodically. Continued use of our website or services after any changes constitutes your acceptance of the new Terms.

13. Contact

For questions or legal concerns, please contact:
info@hexcreative.net

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