Privacy Policy
Hex Creative Ltd – Privacy Policy
Last Updated: [08/10/2025]
At Hex Creative Ltd (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or use our services.
1. Who We Are
Hex Creative Ltd is a UK-based creative agency specialising in AI-generated video and marketing content.
Registered address: 2 Rossett Road, Liverpool
Email: info@hexcreative.net
We act as the data controller for the personal information we collect.
2. What Information We Collect
We may collect and process the following types of information:
Information you provide directly
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Your name, business name, and contact details (email, phone number, etc.)
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Project details or creative briefs you submit via our website, email, or forms
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Payment and billing information (only where necessary to complete a transaction)
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Testimonials or feedback you voluntarily provide
Information collected automatically
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IP address, browser type, and device information
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Website usage data (via cookies or analytics tools)
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Referring URLs or links clicked to reach our site
We do not knowingly collect personal data from anyone under the age of 18.
3. How We Use Your Information
We use your information for the following purposes:
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To respond to enquiries and provide creative services
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To process payments and manage invoices
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To communicate project updates and support
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To improve our website, services, and user experience
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To comply with legal or tax obligations
We will only process your data when we have a lawful basis to do so — such as fulfilling a contract, legitimate business interest, or your consent.
4. How We Store and Protect Your Data
We take data protection seriously.
Your personal information is:
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Stored securely on password-protected systems and encrypted drives
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Accessed only by authorised personnel
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Retained only as long as necessary for the purposes it was collected
We implement appropriate technical and organisational measures to prevent unauthorised access, alteration, or disclosure of your data.
5. Sharing Your Information
We do not sell or rent your personal data.
We may share information with:
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Service providers who help us operate our business (e.g. web hosting, analytics, invoicing software)
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Legal or governmental authorities when required by law
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Collaborators or contractors only when necessary to deliver your project, and only under confidentiality agreements
Any third parties we work with are required to comply with UK GDPR standards.
6. Cookies and Analytics
Our website may use cookies or similar technologies to enhance your experience and analyse site traffic.
You can control or disable cookies through your browser settings.
We may use third-party analytics (e.g. Google Analytics) which collect anonymised usage data.
7. Your Rights Under UK GDPR
You have the right to:
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Access a copy of your personal data
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Request correction of inaccurate information
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Request deletion of your data (“right to be forgotten”)
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Object to processing or request restriction
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Request data portability
To exercise these rights, contact us at hello@hexcreative.net.
We may ask for proof of identity before fulfilling such requests.
8. Data Transfers
If we use cloud-based services that store data outside the UK or EEA, we ensure they comply with recognised data protection standards and transfer mechanisms (such as Standard Contractual Clauses).
9. AI and Creative Data
As part of our AI-based creative services:
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We may process reference images, videos, or text inputs you provide.
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These assets are used only to generate the requested creative output.
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We do not use your data to train AI models or share it with third-party AI systems unless explicitly stated.
You maintain ownership of all personal or brand data you supply.
10. Links to Other Websites
Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any information.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The updated version will always be posted on this page with a new “Last Updated” date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at: